Payment for tickets can be made via credit card or invoice. All invoices must be paid prior to the event. No tickets will be released until this time.
What happens if I have to cancel?
Cancellations may be made by phone but must be confirmed in writing within 14 days of the event. Cancellations received more than 14 days prior to the conference are subject to a 25% administration charge.
We regret that cancellations received less than 14 days prior to the event are subject to 100% cancellation fee. No credits or refunds can be issued, the full event fee is payable.
However, a substitute delegate is welcome at no extra charge.
Non-attendance does not constitute cancellation and does not affect your obligation to pay.
What happens if the event is postponed or cancelled?
In the event that we postpone or cancel an event, delegate payments at the date of cancellation / postponement can either be credited to a future event, organised by Rail-media, or refunded. If the delegate is unable to attend the rescheduled event, the delegate can send a substitute delegate, free of charge, or will receive a credit representing payments made towards a future event organised by Rail-Media.
Can I substitute a delegate?
Yes, substitution of a delegate is free of charge.
Will my contact details be shared with third parties?
No. Rail-Media does not give out your contact details to third parties. From time to time you may receive information in relevant or related areas from on or our divisions.
Rail Media and RailStaff Publications Limited is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. Rail Media and RailStaff Publications Limited shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurence or any other event that renders performance of this conference inadvisable, illegal, impractical or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and / or regulations; war of apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance and / or riots; curtailment, suspension, and / or restriction on transportation facilities / means of transportation; or any other emergency.